Our Commitment to You

Welcome to Maia, a product by Dysun Inc. ("we," "our," or "us"). We built our app with your privacy as a foundation. We believe your personal conversations should remain personal, which is why we've implemented strong encryption and user-controlled data practices.

This Privacy Policy explains how we handle your information when you use the Maia app. By using Maia, you consent to these practices.

Our Privacy Commitments

We built Maia with your privacy as our priority. Here's what that means:

• Your data is not for sale. We don't sell your personal information to third parties.
• Your conversations are protected. We use encryption to safeguard your messages and data.
• Transparency in data usage. We only process your data to provide and improve Maia's services.
• Control over your information. You can request deletion of your account information.
• Limited data collection. We only collect information necessary to deliver Maia's functionality.
• Your conversations stay private. We never use your conversations to train AI models.

What Information We Collect

Information You Share With Us

• Account Information: Your email address and, if you sign in with Google, your name.
• Your Conversations: Messages, images, and content you share with Maia.
• Your Preferences: Settings and configurations you choose in the app.
• Your Reminders: Content and scheduling details for reminders you create.

Information We Collect Automatically

• Device Details: Type of device, operating system version, and unique identifiers.
• App Usage: How you interact with Maia and which features you use.
• Time Zone: To properly schedule your notifications and reminders.
• Push Token: A unique identifier that allows us to send notifications to your device.
• IP Address: Used to derive approximate (city-level) location information.
• Analytics Data: We use Mixpanel to collect anonymized usage data to improve our service, which may include device information and interaction patterns.

What We Don't Collect

• We don't access your precise location.
• We don't access your contacts or other apps without permission.
• We don't track you across other apps or websites.
• We don't collect data that's not necessary for providing our service.
• We don't use your conversations to train AI models.

How We Use Information

We use the information we collect for the following specific purposes:

• Providing Core Functionality: To deliver the App's features, including conversation functionality, personalized responses, and user-requested services.
• Message Processing: To transmit your messages to Anthropic's Claude API for generating AI responses and store conversation history for your future reference.
• Memory System Operation: To create and maintain a memory graph that enables contextual understanding of your conversations, stored in encrypted form.
• Notification Delivery: To send notifications and reminders that you have explicitly requested or configured.
• Application Improvement: To analyze anonymized usage patterns, identify errors, and enhance application performance.
• Security Measures: To implement authentication, encryption, and other security controls that protect your information.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes as required.

Your Conversations and AI

How we handle your conversations with Maia:

• Your conversations are stored securely with encryption both on your device and in our systems
• Your conversations are only used to provide Maia's services to you
• Your conversations remain accessible to you for as long as you maintain your account
• Your conversations are never used to train AI models
• You can delete all your conversation history through the app's settings

Security Measures

We implement industry-standard security practices to protect your data:

• Encryption in Transit: All data transmitted between your device and our servers is encrypted using secure HTTPS protocols.
• Encryption at Rest: Your data is encrypted when stored on our servers.
• Local Encryption: Data stored on your device is encrypted to prevent unauthorized access.
• Secure Authentication: We implement secure login mechanisms and session management.
• Access Controls: We maintain strict controls over who can access your data within our systems.

While we implement these security measures, no method of electronic storage or transmission is 100% secure. We strive to use commercially acceptable means to protect your information, but cannot guarantee its absolute security.

Data Storage and Retention

We store and retain your data as follows:

• Your conversations and memory data are stored in encrypted form on your device.
• To enable syncing across your devices, your data is also securely stored in our cloud database.
• We create and store mathematical representations of your messages to power Maia's memory capabilities.
• We retain your personal data until you delete your account or request data deletion.
• When you delete your account, we will begin the process immediately and complete the removal of your personal information within 30 days, except where retention is required by law.
• You can request deletion of your data by contacting us.

Third-Party Services

Maia integrates with the following categories of third-party services:

• AI Services: We use AI providers like Anthropic's Claude to process your conversations and generate responses. When you interact with Maia, your messages are processed by these services to provide AI responses. We do not allow these providers to use your conversations to train their AI models.
• Storage and Database Services: We use secure cloud services to store your encrypted data and enable features like cross-device synchronization and memory capabilities.
• Analytics: We use analytics tools to collect anonymized usage data that helps us improve the app's performance and functionality.
• Development Infrastructure: We use standard development and distribution platforms to build and deliver the app.

Each of these service providers has their own privacy policy and security measures. We carefully select providers that maintain high standards of data protection. No third-party service provider is permitted to use your personal information for their own purposes beyond what is necessary to provide services to us.

Data Sharing

We may share your personal information only in the following limited circumstances:

• Service Providers: With the third-party service providers described above, solely for the purpose of providing and improving the App's functionality.
• Legal Requirements: When required by applicable law, regulation, legal process, or enforceable governmental request.
• Protection of Rights: When necessary to protect the safety, rights, or property of you, Maia, or others, and to detect, prevent, or otherwise address fraud, security, or technical issues.
• Business Transfers: In connection with a corporate transaction, such as a merger, acquisition, or sale of assets, where a third party acquires all or part of our business.

We do not sell your personal information under any circumstances.

We do not share your personal information with third parties for their direct marketing purposes.

Your Rights and Choices

You have control over your personal information. Depending on your location, you have the right to:

• Access Your Data: View what personal information we have about you.
• Correct Your Data: Update or correct inaccurate information.
• Delete Your Data: Request deletion of your personal information and account.
• Control Processing: Restrict or object to certain data processing activities.
• Withdraw Consent: Revoke previously given consent for data processing.

To exercise these rights, please contact us using the information provided at the end of this policy. We will respond to all legitimate requests within 30 days and begin processing approved requests promptly upon confirmation.

Children's Privacy

Maia is designed for users 18 and older. We do not intentionally collect or solicit personal information from individuals under the age of 18. If we discover that we have inadvertently collected personal information from someone under 18, we will promptly delete this information from our records.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make material changes, we will:

• Update the "Effective Date" at the top of this policy
• Post the updated policy in the App
• Notify you via email for significant changes

We encourage you to review this Privacy Policy periodically to stay informed about our data practices. Your continued use of Maia after any changes to this Privacy Policy constitutes your acceptance of the updated policy.

GDPR Compliance (For EU Users)

For users in the European Union, we process your personal data based on the following legal grounds:

• Your consent
• Performance of our contract with you
• Our legitimate interests in providing and improving the App
• Compliance with our legal obligations

You have the right to lodge a complaint with a supervisory authority in your country of residence.

CCPA Compliance (For California Residents)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), including:

• Right to know what personal information we collect
• Right to request deletion of your personal information
• Right to opt-out of the sale of your personal information (although we do not sell personal information)
• Right to non-discrimination for exercising your rights

International Data Transfers

Our services are operated from the United States. If you are accessing our App from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located. By using the App, you consent to the transfer of your information to the United States and understand that data protection laws in the United States may differ from those in your country.

App Store Data Collection Disclosure

As required by app stores, we provide the following information about our data collection practices:

• Data used to track you: We do not track users across apps or websites owned by other companies.
• Data linked to you:
  • Email address (for authentication)
  • User ID (to maintain your account)
  • Usage data (to improve our services)
  • Message content (to provide app functionality)

Service Limitations

Our Services are intended for users 18 years of age and older. Your app store account settings and parental controls may affect access to our application.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact Dysun Inc. at:

Email: maia@dysunlabs.com
Website: dysunlabs.com